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Check the latest JJB newsletters on our Industry News page.
April 22, 2015/  Volume 2015, Issue 11

Port Congestion - How to File a Claim with

FMC for Unfair Charges

Dear Valued Customer,


On March 22-24, 2015 the Pacific Coast Council (PCC) made an annual Mission trip to Washington, D.C. where PCC members met one-on-one with several Federal Maritime Commission (FMC) Commissioners and their staff.


The  often unfair assessment of demurrage and per diem charges issued by the steamship lines and terminals during the current West Coast congestion was discussed at length.


The PCC was told that Beneficial Cargo Owners (BCO's) can submit documentation on demurrage and per diem charges that they feel were unfair to the FMC's Consumer Affairs and Dispute Resolution Service (CADRS) staff.  BCO's should receive a response within 24 hours under FMC's Rapid Response program.


If the documentation is complete, giving the details on the attempts to pick up and/or deliver containers, also showing the exact charges due and those that were paid in question, CADRS staff will often contact the carrier and/or the terminals for a withdrawal of those charges.  Documentation should be submitted to complaints@fmc.gov.


If you want to take advantage of this assistance, please state in your cover email message a description of the inappropriate charges and why you think they are inappropriate (typically you will be describing the dates involved, and how, as specifically as you can, that the congestion prevented the pick-up and return of the empty container). Also attach ALL relevant documentation - the invoice and any and all other documentation that the CADRS staff will need in order to understand these charges.


This information is courtesy of the Los Angeles Customs Brokers and Freight Forwarders Association (LACBFFA).


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Los Angeles

Kent Sunakoda


(323)263-8100 ext. 327


Lisa Whiles


(503)284-0909 ext. 120


Terry Pilant 


(206)447-9580 ext. 104 

San Francisco

Connie Arimoto


(650)871-6334 ext. 3130


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